Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on our website and update the revision date.

Information you provide directly

• Contact details: name, address, phone number, and email.
• Order information: billing address, shipping address, and payment confirmation.
• Account information: username, password, and security questions.
• Customer support communications sent through our Services.

Information collected automatically

We may automatically collect data about your interaction with our Services through cookies and similar technologies ("Usage Data"), including device information, browser information, network connection details, and your IP address.

Information obtained from third parties

• Companies that support our website and Services, such as Shopify.
• Payment processors that collect payment information to fulfil your orders.
• Advertising and analytics platforms that use cookies and tracking technologies.

• Providing products and services: processing payments, fulfilling orders, managing your account, and handling returns.
• Marketing and advertising: sending promotional communications by email, SMS, or post, based on our legitimate interest (Art. 6(1)(f) GDPR).
• Security and fraud prevention: detecting and investigating potentially fraudulent or unlawful activity.
• Customer support: responding to enquiries and continuously improving our Services.

We use cookies to power and improve our website and Services, including to remember your actions and preferences and for usage analytics. You can configure your browser to remove or reject cookies, although this may negatively affect your experience.

In certain circumstances, we may share your personal information with third parties:

• Service providers acting on our behalf (payment processing, shipping, data analytics, customer support).
• Business and marketing partners who will use your information in accordance with their own policies.
• Affiliates and other entities within our corporate group.
• Legal authorities, when required by law or to enforce our terms of service.
• In connection with business transactions such as mergers or acquisitions.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any website you visit.

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you are the parent or guardian of a child who has provided us with personal data, please contact us to request its deletion.

We implement appropriate security measures to protect your information, although no system is completely infallible. The retention period for your information depends on factors such as the need to provide our Services, legal obligations, and dispute resolution.

Depending on your location, you may have the following rights regarding your personal information:

• Access and knowledge: request access to the information we hold about you.
• Deletion: request that your personal information be deleted.
• Correction: request correction of inaccurate information.
• Portability: receive a copy of your information in a structured format.
• Opt-out: refuse the "sale" or "sharing" of your information or its use for targeted advertising.
• Restriction of processing: request that we limit the processing of your information.
• Withdrawal of consent: withdraw consent you have previously given us.
• Communication preferences: unsubscribe from promotional communications at any time.

If you have a complaint about the way we handle your personal information, please contact us directly. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Your personal information may be transferred to, stored, and processed outside the country where you reside. When transferring personal data outside the European Economic Area, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

For questions about this Privacy Policy or to exercise your rights, contact us:

• Email: geral@vellonti.com
• Phone: +351 912 304 723